Seamlessly intergrated with Submerce™ family of products, the Submerce™ Order Management Solution Module turns any internet-connected PC into a phones sales and customer service solution available anywhere in the world: Connected directly to your Submerce eCommerce database, any order placed online or in your brick and mortar store will be synchronized seamlessly without the need to import or export your data from one database to the other. Now customer can view tasting room sales, phone sales and eCommerce sales all from one online account to track orders, review order history and duplicate past orders with just a couple of clicks.

Having one database streamlines inventory control, order management, sales reporting and much, much more. Product inventory can be tracked independently for multiple store locations while order processing can be managed from one centralized order and fulfillment warehouse or multiple locations. Submerce™ empowers your customers to track their orders 24/7, reducing the workload on your customer service team.

Start fast and get help when you need it. Submerce™ POS solutions can be setup in just a few days based on your amount of products and design requirements. Cephrus developed Submerce™ to be user friendly while offering a scaleable solution that grows along with you. Add any of our Submerce expansion modules such as Wine Club Management to offer multiple wine clubs through your website, tasting room and over the phone.

Since we built Submerce from the ground up, we offer customization options for any of our Submerce™ family of products to meet your specific requirements.

Intelligent Order Fulfillment and Shipping Integration

Submerce was designed by sales, marketing and fulfillment experts to be user friendly by offering unique tools and features so your sales force can get their job done quickly and efficiently and above all, accurately. The Submerce Sales Order Manager becomes the heart of your customer service team while Submerce manages the peripheral veins by offering multiple order entry points in one seamless application. The SOM capability also allows sales people to walk a deal through the entire sales and fulfillment pipeline, including right on to customer receipt with FedEx, UPS and USPS tracking number integration offering a new level of customer service not available to many companies. Having one application communicates your brand consistently and while offering a customer experience that makes it as easy to connect with them over the Web as it is in person.

There’s no doubt that the Submerce Sales Order Manager (SOM) will become your customer service teams’ secret weapon providing your company with the tools to become the market leader in customer satisfaction. Being a web-based application, the Submerce SOM is a secure and powerful Order Management System that is available to any authenticated user access to the tools 24/7. Whether on the road, or in the home office, orders placed through the Submerce SOM offer real-time connectivity to product inventory, order status reports, fulfillment and in-depth customer data. Empowered by these tools, your sales force is enabled to spend more time selling, boosting customer satisfaction and long-term loyalty.

Customers can log on 24/7 to view current and past orders, sign up for wine clubs and mailing lists, update contact information and receive special incentives based on their membership and customer type. Even offer exclusive product allocations that limit the minimum and maximum quantity for products based on per order, per week, per month, per quarter and per year driving a call to action to purchase products quickly.

Submerce saves any company that utilizes a third-party fulfillment house countless hours of work and re-work associated with data entry, organization and order fulfillment. With long-standing integration with New Vine Logistics, customer order data is transferred seamlessly while returning tracking number and shipment status directly back into the customer order history which is also shared among the customer service and supply chain teams. This further reduces any data inaccuracies while providing real time inventory at any location without the need to guess the quantities of products at any given time.