| We believe that without having an error-free application backed by a experienced support professionals, scaling a good customer experience is impossible. Flexibility is a key part of the Submerce Dedicated Support philosophy and systems are a critical area where flexibility is absolutely essential. Submerce has not only built an amazing eBusiness application, we have also back this up with a customer support team that is second to none. Submerce support is available via Phone, Live Chat, Online Knowledgebase, a 980+ page Submerce User Manual, Webinars, In-person meetings and much more. No one else comes close to offering as many options when it comes to support and dedication to support excellence.
To prove our track record, we update this page every 6 months and provide clear documentation not canned and outdated reports- just the facts here. The graph below provides a report on our technical support activity from October 14, 2009 through April 20, 2010. By averaging just over 10 hours for issue resolution - not an automated one, (which includes holidays and weekends) Submerce continues to lead the industry in average ticket response times. Take the Submerce Challenge by asking your current provider for their average response times and compare them to ours (if they will even provide you this level of reporting) and you'll be impressed that Submerce is committed to service.
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