Submerce Q1/09

Submerce News | Q1 2009

GO TO Q4 2008

March 3, 2009

Submerce Releases Winery and Merchant Edition v5.3

Submerce announced office release of v5.3 which continues their development of expanding Submerce's data mining, customer relationship management and call center capabilities. With over 50 new features, Submerce continues to be the industry leader when it comes to offering the most robust and reliable eBusiness platform available on the market today.

Content and Product Management

  • Ability to hide pricing until customer sign/log in
  • Limit checkout to authorized customers
  • New and revised automated email notifications
  • SEO-friendly URL rewriting capability
  • Instant club discount with club signup during eCommerce checkout
  • Updated My Account section
  • New Email messaging templates
  • Product search function in header
  • Newsletter sign up in footer
  • Configurable Newsletter signup page

 eCommerce Functionality

  • Hide pricing until sign in capability
  • Allow checkout to selected customers only
  • Auto-assign Account Type during account creation capability
  • Auto-assign Role during account creation capability

 CRM

  • Account and order-based follow up dashboard
  • Tag accounts for follow ups
  • Automated order follow up and ticklers
  • Configurable account templates per account type
  • Robust data mining and account tagging capability
  • Convert robust data mining results to email mailing lists
  • Convert robust data mining results to traditional mailing lists
  • Revised Administrator dashboard

Order Management

  • Automate declined credit cards for follow up
  • Account credit management
  • Updated GAAP standards capability
  • Order-level follow-up ticklers
  • New date filters
  • Tag orders to be returned

 Club Management

  • Expanded exclude and Include members capability
  • Revised post batch reports
  • Expanded pre-processing “pre-flight” testing capability
  • Club-based product allocations (per order, daily, weekly, monthly, yearly)
  • Revised club member sign-up and cancellation dashboard
  • Account Terms capability

 OMS

  • New, streamlined returns (partial and full) and refunds (partial and full) processing capability
  • Automated order issue identification when loading customer
  • Accounts automatically flagged on declined credit cards

 POS

  • New, streamlined returns (partial and full) and refunds (partial and full) processing capability
  • Automated order issue identification when loading customer

 Advanced Reports

  • New and expanded reports available

 New Expansion Modules

  • Sweepstakes Module
  • Donations Module
  • News Article Engine Module

3rd Party Integrations

  • Updated UPS WorldShip integration with tracking number synch capability
  • Batch and single-order void compliance capability
  • Batch and single-order fulfillment status update capability
  • New scheduled synchronization with compliance technology service providers
  

February 12, 2009

Submerce Adds Account Credit Capability

To offer more flexibility when it comes to offering customers credit towards a future purchase, Submerce has responded to customer demands by offering Customer Account Credits. Going beyond Submerce's other credit options such as Gift Certificates and Gift Cards, the new capability streamlines the crediting process by simply applying a credit towards any customer account through Submerce's order manager. By applying the credit towards a customer's account, any future orders placed can use the account credit as a payment method, even through the eCommerce interface.

"This is a great solution for companies that want to offer a rebate or customer loyalty credit that is good towards a future purchase", says Nicole Wilson, Submerce Specialist. "So whether the order comes in through the phone, retail, online or other Submerce sales channels, customers can use that credit towards their order as well as view their credit balance", continues Wilson. "This is also a great function to handle returns, refunds and exchanges as you no longer have to issue a credit back to the customer to their credit card, but simply manage it through their own online account."

This is just one of the many new features that Submerce offers in their latest release. For more information, contact Submerce by calling (888) 963-3006 or visiting www.submerce.com

  

January 10, 2008

Submerce Adds URL Re-Writing Capability for Added Search Engine Optimization

To add more search engine optimization capability to the Submerce platform than ever before, Submerce announced that their latest release now includes automated URL Re-writing systems. By offering these tools, administrators can not only have the system optimize the webpage URL, admins can also override and generate their own.

"We've been wanting to add these for years, but as the search engines evolve, it's been quite a science to determine the best possible solution that will not quickly be outdated", says Tim Holtermann, Submerce's Senior Programmer. "This function is just the beginning as we're working on a couple more tools that will make this even better, but we felt that we wanted to get these tools in the hands of our customers as quickly as possible while we test the rest."

  

January 5, 2009

Submerce Continues to Focus on Offering Industry-leading Customer Service

Submerce announced today that their customer service teams continue to report unprecedented customer support response and issue resolution times averaging less than 12 hours which includes weekends and holidays. While Submerce continues to be recognized as the industry-leading platform,  the record sales growth is in no way effecting their customer support track record.

"Typically when you see sales go up, you will see other areas of the business get effected as the pressure gets raised to deliver solutions", says Jonathan Elliman, Chief Technology Officer for Submerce. "We've managed to stay out trouble by hiring and training very talented individuals that can respond quickly and appropriately", continues Elliman. "Having a tiered support structure and allowing our support members talk directly to our programming team makes a great symbiotic relationship which also allows us to quell issues in a matter of minutes, not days and weeks" says Jonathan. "We also review our support reports, look for trends and talk to our customers about how we can continue to improve not only our solution, but our entire business operations and take those recommendations seriously."

Submerce offers a unique web-based platform that includes Point of Sale, eCommerce, Call Center Management, Customer Relationship Management, Content Management and so much more. By offering an all-in-one solution, your business will witness immediate worklfow efficiency, reduced operational costs, real-time inventory management and sophisticated sales tools that allow your company to offer the level of customer service your customers come to expect from your brand. You can learn more about Submerce by going to www.submerce.com or schedule a live demonstration by calling (888) 963-3006.


January 3, 2009

 

Submerce Takes Next Version on West Coast Roadshow

Not resting on their laurels, Submerce continues their aggressive programming schedule to push the Submerce eBusiness platform by further expanding on their already-impressive list of standard features that no other system can offer. Due in mid-January is Submerce's latest release v5.2 dubbed "Call Center" will include new Customer Relationship Management (CRM) features that will help users of the Submerce platform offer better, streamlimed customer service, sophisticated account and order management and much more. Never before has an eCommerce system provided this level of CRM and Order Management tools.

Submerce will be featuring v5.3 at upcoming tradeshows and roadshow events that will be taking place all throughout California starting end of January and through mid-2009. For more information, please contact Submerce at (888) 963-3006 or www.submerce.com