Q: Is there a limit on the number of SKUs/Products that Submerce can effectively manage? A: We have many customers that average 75-100 SKUs, while we have larger customers that manage 30,000 SKUs. Q: Are all products treated and displayed the same way?

A: One of the many unique features of the Submerce platform is the ability to customize the data elements of each individual product and the ability to create product "templates" or categories which helps expediting the adding of products very quick and easy as well as keeping data consistent for a better online experience.

Q: How does Submerce track, replenish and deplete inventory?

A: The standard Submerce configuration allows you to track inventory in a single location and deplete in real-time based on orders that have received a valid payment. Each product can be configured to either track or not track inventory while tracked products can allow customers to continue to purchase backordered products, automatically remove sold our products, or simply show the product and not allow any further puchases. Customers can even be alerted once sold our products become available again.

Q: Does Submerce offer real-time inventory management

A: Yes, Submerce offers real-time inventory management as one of the many Submerce Expansion Modules that can be added to the core solution. Product inventory is depleted utilizing a modified FIFO depletion schema. When an order is accepted and paid, product quantities are depleted. So if an order is received and payment is made in full, the inventory will be depleted, but if an order is received an declined (ECOM order), the products' inventory will remain untouched.

Q: Does Submerce offer multiple-location inventory management?

A: Yes, only Submerce can offer the tracking and depleting in real-time for multiple inventory locations. Submerce can also be configured to deplete a specific location based on the Sales Channel and whether or not the product is being shipped. For instance, Submerce POS station can deplete the local inventory, but if the order is being shipped, the system will automatically deplete the location where your orders are shipped from, such as a fulfillment center. Learn more

Q: Does Submerce offer supply-chain inventory management?

A: Yes, Submerce has many clients that utilize our supply chain inventory management module that allows customers to effectively purchase items that are In Stock, In Transit and Pre-Arrival items. Learn more

Q: Do you support Product Bundles, Gift Baskets or kits?

A: Submerce offers three different types of bundles or kits. 1) Is a single SKU that is used to track a pre-packaged gift basket. 2) Is a true "pick-n-pack" basket where you create a master sku and "add" components to it. This allows each individual item to go against your sales reports and compliance. The last option is the "Customer Choice" option which is similar to the second option, but allows the customer to pick from a selection of products to create their own basket. This option is quite popular during the holidays or for corporate gifts.

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Q: Does Submerce offer a single order manager that offers a single location to manage all orders, for all sales channels?

A: Yes, Submerce offers a single order manager that allows administrators to view all orders, whether placed through Ecom, Point of Sale, telephone, club and all store/inventory locations.

Q: Does Submerce offer integration with compliance services such as ShipCompliant?

A: Yes, Submerce offers as additional service is intergration of services such as ShipCompliant. In fact, Submerce offers the most robust integration of ShipCompliant on the market to include real-time compliance check at the time of transaction, AVS and Age Verification and much more.

Q: Does Submerce offer a way to create orders through the backoffice for orders such as telephone, FAX, email, etc?

A: Yes, the standard solution recieves the Submerce Sales Order Manager (SOM) which allows you to identify a customer, autopopulate their Bill To and Ship To info, add products and charge shipping and offer discounts. For heavy outbound and inbound sales calls, Submerce recommends an upgrade to their Submerce Order Management Solution (OMS) which offers sophisticated CRM tools and advanced Upsell, Crossell features and more.

Q: Can I be notified when inventory is low for products?

A: Yes, Submerce can run a low inventory report on a daily basis, where as the Multi-Channel offers more tools such as notifying inventory "owners" based on their inventory location, rather than notifying all "owners" when a single location runs out. The proxy or low inventory warning is set at a product level as well as each location for the product.

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Q: Does Submerce offer a single order manager that offers a single location to manage all orders, for all sales channels?

A: Yes, Submerce offers a single order manager that allows administrators to view all orders, whether placed through Ecom, Point of Sale, telephone, club and all store/inventory locations.

Q: How does Submerce handle product returns and/or refunds?

A: Submerce offers two different accounting-practices. One is the simplest and most common where returns/refunds go against the original order, whereas our GAAP-Compliant system handles this via a new order. For most large companies, this is the most commonly used interface since they want the accounting sales to be tracked separately than product returns and/or refunds.

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Q: Can I limit who has access to what function or area of the Submrce solution?

A: Yes, Submerce offers what we refer to as Roles as determining who has access to areas or visiability of data. So content experts can be limited to content, where as order administrators can be limited to just customer data and orders. Even limit the visability of payment and contact info. The configuration of each can be customized at anytime.

Q: Can Submerce help me manage access to exclusive content to certain website visitors?

A: Yes, Submerce allows you to also determine who has access to public pages such as club events and annoucements. Similar to the Roles function of the submerce admininstrative area, members of clubs or employees can be granted access to certain pages automatically.