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Submerce™ Product Line Features |
Call Center
Solution |
Club
Solution |
Retail
Solution |
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PRODUCT CATALOG & CONTENT MANAGEMENT |
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Self-managed, dynamic online product catalogs & HTML Pages |
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WYSIWYG Content Magaement & HTMl Editor Tools |
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Intergrated Content Management Tools with Fully customizable Meta Tags |
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Shared & Individual Product Choices |
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Data Import/Export Tools with Easy Asset & File Management |
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Inventory Tracking & Back-Order Options |
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Keyword Search Support |
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Store Announcements & In-Cart "Last Chance" Promotion Window |
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Inventory Audit Worksheet |
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Multiple Site Themes |
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One-Location Inventory Management |
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Product Allocation based on Customer Account Type |
OPT |
OPT |
OPT |
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Published Ratings with Publication's Logos & Award Value |
OPT |
OPT |
OPT |
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3-Tier Supply Chain Management |
OPT |
OPT |
OPT |
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Multi-Channel Inventory Management with Automated transfer requests |
OPT |
OPT |
OPT |
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CUSTOMER RELATIONSHIP MANAGEMENT |
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Intergrated Customer Account Management with Order History & Account Notes |
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Customer Account Follow-Up Reminders |
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Customer Types with Multiple-Level Discounts |
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Multiple Club Management Support with marketing Friendly &Technical Names |
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Advanced Product & People Search |
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Saved Searches with Tracking & Customer Wish List Support |
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Cross-selling and up-selling support |
OPT |
OPT |
OPT |
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Vendor & Sales Channel Locators with Virtual Rolodex |
OPT |
OPT |
OPT |
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News, Announcement, & Events Reservations Managers |
OPT |
OPT |
OPT |
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ORDER MANAGEMENT |
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Order Follow-Up Reminders |
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Automated E-mails with Downloadable File Links |
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Easy to use Dashboard & Filterable Order Manager with Status Icons for Quick Identification |
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Customizable Pick Slips, Packing Slips, Invoices, & Administrative Receipts |
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Real-Time Payment Processing & Credit Card Rebatch Capability |
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Alternative payment methods (Credit Card, PayPal, Account Terms, PO's, Fax & Email) |
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Instant Order Tracking & Email Notification |
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20+ supported gateways |
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COMPLIANCE & SHIPPING |
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State and country blocking with Product Based Shipping Rules & Drop-Ship Capability |
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Upcharge for packaging and handling |
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Alternative SKUs for fulfillment |
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Third party shipper & Fulfilment Integration (New Vine, Bacchus, WineShipping, UPS, FedEx, USPS, & More) |
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ShipCompliant or FronTier Compliance Integration |
OPT |
OPT |
OPT |
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RETAIL & WHOLESALE ORDER MANAGEMENT |
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Multiple Cash drawer tracking with X-out & Z-Out reporting |
OPT |
OPT |
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Place & accept wholesale orders |
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Multiple machine & store locations licensing (No per seat licesnse req'd) |
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OPT |
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Web-based Point-of-Sale & Order Management Solutions |
OPT |
OPT |
OPT |
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Direct sales interface for field sales and phone order management |
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OPT |
OPT |
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POS hardware setup & installation guide & consulting |
OPT |
OPT |
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Product locator (by on-premise, off-premise, license type, etc.) |
OPT |
OPT |
OPT |
| Automated Data Integrations & Scheduled Exports |
OPT |
OPT |
OPT |
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REPORTING |
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Web Traffic statistics |
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| Real-time Customer and Order Status Reporting |
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Product Sales Reports (daily, weekly, monthly, yearly) |
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500+ Advanced Reports including Products, Sales Channels, & Memberships |
OPT |
OPT |
OPT |
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MARKETING & SEARCH ENGINE OPTIMIZATION |
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Searchable meta title, meta keywords and meta description for Products & Categories |
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| URL Re-Writing Capability |
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Fully customizable HTML-based Mailing Lists & Personalized Newsletter tools |
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Product, Order Total & Shipping Discounts & Promotions with Automated On/Off Feature |
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Gift cards Manager & Gift Wrapping Options |
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10 custom pricing levels |
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WEBSITE DESIGN AND MAINTENANCE |
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Multiple Design Options & Configurable Design Templates |
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Design Guide & Example Layouts |
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Initial Custom Website Design and SEO Consultation |
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Embed Flash, HTML, Javascript, etc. & XML feeder |
OPT |
OPT |
OPT |
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Website design and marketing service-level agreement |
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OPT |
OPT |
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Intense technical service level agreement |
OPT |
OPT |
OPT |
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CUSTOMER CARE & TECHNICAL SUPPORT |
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User Manual with Examples, Scenarious & User Tips |
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Online Knowledge Base & Live Chat |
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Support Request Ticketing Systems with Proven Reliability & Response Time |
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Home Screen Reminders, Alerts, & Resources |
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Secure, domain-name based managed hosting with 128-bit SSL certificate |
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Email, webmail, &FTP accounts |
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Managed, Multi-homed, Tier 1 network |
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| World-Class data centers with 99.7% network uptime |
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| Standard monitoring (ports and services) |
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| Intensive monitoring (ports and services) |
OPT |
OPT |
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