 |
FAQs- Direct Shipping and ComplianceMaster the complicated maze of direct shipping and compliance |
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
 |
|
 |
|
 |
|
 |
|
| |
|
|
|
|
|
|
|
|
| |
Standard and Real-time Rates See more.
Easily manage unlimited shipping rates while offering your customers the convenience of selecting their carrier and shipping speeds during checkout.
Hide this content. |
|
Fulfillment House Integration |
|
FedEx, UPS & USPS Integrations |
|
Real-time Compliance Services |
|
| |
|
|
Submerce is comprised of shipping and logistics experts that can work with you to determine a fulfillment company that will meet your needs. |
|
From a single package to thousands, Submerce offers multiple paths to ship packages through common carriers. |
|
Submerce works closely with compliance solution providers such as ShipCompliant to help your company meet state and federal regulations. |
|
| |
|
|
| |
Standard and Real-time Rates |
|
| |
Q: Is there a limit on the number of shipping tables Submerce can use?
|
|
| |
A: Submerce offers no limit on the number or types of shipping tables, but we do recommend streamlining your tables so that they are easily managed. We have customers that have as little as 5 tables to as many as 165 different shipping tables.
|
|
| |
|
|
| |
Q: Does Submerce offers real-time rates from common carriers such as FedEx, UPS and USPS?
|
|
| |
A: Yes, Submerce offers real-time rates from FedEx, UPS and USPS. The real-time rates are based on your negotiated rates, not general public rates, allowing you to pass the discounts onto your customers.
|
|
| |
|
|
| |
Q: Does Submerce offer the ability to surcharge, add special handling fees and charge tax on shipping?
|
|
| |
A: Yes, Submerce allows admnistrators to determine which shipping tables are surcharged, taxed as well as which products require a special handling fees.
|
|
| |
|
|
| |
Q: How are shipping tables created or maintained?
|
|
| |
A: Submerce offers multiple ways to easily manage your shipping tables. The most common method is though our shipping table manager, but some clients like to manage them through our Import/Export tools that can be modified with programs like Excel. Shipping tables can be easily Activated and Inactived with a click of the button when whether conditions may prevent you from offering ground as a shipping method.
|
|
| |
|
|
| |
Q: How configurable are your shipping tables?
|
|
| |
A: Submerce offers administrators to configure shipping tables based on Real-time carrier rates (UPS, FedEx, USPS), charge based on Order Value, Item Count, Item Weight and Per Item. Then you can determine an unlimited number of "zones" which can be configured by Country(s), State(s) and Zipcode(s).
|
|
| |
|
|
| |
Fulfillment House Integration |
|
| |
Q: Does Submerce offer integration with 3rd party fulfillment houses?
|
|
| |
A: Submerce is directly connected with several popular fulfillment houses, but also can be completed via the Submerce ShipCompliant Expansion Module which is available for an additional fee. Through this integration, companies such as Bacchus Distribution, Wine Shipping, Copper Peak, New Vine and more can be utilized seamlessly and synchronized automatically.
|
|
| |
|
|
| |
FedEx, UPS & USPS Integrations |
|
| |
Q: Can you create shipping labels for common carriers within Submerce?
|
|
| |
A: Submerce offers the ability to create a single or multiple shipping labels for common carriers such as FedEx, UPS and USPS. For companies that handle a large load of daily orders to be shipped, Submerce offers a batch export and import to and from UPS and FedEx. Even import tracking numbers and have them automatically marked as shipped and trackable via your customer's email or My Account page.
|
|
| |
|
|
| |
Real-time Compliance Services |
|
| |
Q: Does Submerce offer any level of state blocking tools?
|
|
| |
A: Yes, the Submerce Winery Edition offers product-level state blocking tools that will completely block selected products from being purchased as shipped to designated states.
|
|
| |
|
|
| |
Q: Does Submerce offer integration with any real-time compliance services? |
|
| |
A: Yes, Submerce supports both ShipCompliant and New Vine's FronTier compliance services through all sales channels- ECOM, POS, OMS, Club and backoffice. No other company offers the depth of integration for either service.
|
|
| |
|
|
| |
Q: If an order is deemed as Not Compliant, does Submerce offer an override functionality to allow the order to be shipped?
|
|
| |
A: Yes, based on the administrators role, they can be granted the option to override orders that are not compliant. Authorized administrators simply enter their PIN when prompted. Any order that is overridden, has additional logging notes added to the order such as the person who authorizes the overrode the compliance error, what the compliance error was, plus date and time.
|
|
| |
|
|
| |
Q: Can products that have been created in Submerce be sent or registered through webservices directly from Submerce database?
|
|
| |
A: Yes, Submerce is one of the few solution providers that allows this capability.
|
|
| |
|
|