The Submerce Call Center and Order Management Solution (OMS) offers all the tools of either the Enterprise or Winery Editions plus seamless integration with industry-leading Order Management and  CRM functionality not found in any other solution available today. Being web based, the Submerce OMS allows the flexibility for your sales force to be positioned any where in the world, yet provide the sense that they are all in one location by providing real-time access to orders, customer data, inventory, reports and much more.

Going beyond basic order processing, Submerce gives you a 360 degree view of all channels providing you with the up to date information needed to make faster and better business decisions.  Adding cross-sell and up-sell availabilities at the transaction level, coupled with quick search results, increase your productivity and gives your team the tools they need to provide outstanding customer service.  From receiving the order to shipping, and even post-transaction follow-up, you will be able to fully manage the complete order lifecycle in one location.

Submerce’s innovative and dynamic product catalog drives this powerful sales and business management solution. Anyone on your team (with the appropriate access) will be able to create and update products quickly and have each product automatically populate in their corresponding categories or pages on your website based on the organization rules you set.  You’ll be able to plan and run all of your sales promotions in one application easily, incorporating both eCommerce and direct sales efforts - even provide access to third party phone sales companies such as Call For Wine that can boost your sales without increasing your operating costs.

Used by some of the largest wineries and wine brokers throughout the United States, Submerce continues to develop the platform by adding new features quarterly. Submerce puts you back in control of your business allowing you to manage your processes less and sell more…plain and simple.